Terms of Service

 

 

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OVERVIEW

 

Welcome to Eatraw Organic Delivery. The terms “we”, “us” and “our” refer to Eatraw Organic Delivery.

Eatraw Organic Delivery operates this website and store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services.

By visiting our website, placing an order, or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

 

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SECTION 1 – GENERAL

 

By placing an order with Eatraw Organic Delivery, you agree to these Terms of Service.

We are committed to providing high-quality organic and specialty products while ensuring transparency and fairness in our operations.

We reserve the right to refuse service to anyone for any reason at any time.

 

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SECTION 2 – PRODUCTS

 

Eatraw Organic Delivery now offers a curated range of non-perishable products only.

We do not sell refrigerated, frozen, or other temperature-sensitive goods.

All products are shelf-stable and suitable for standard courier transportation unless otherwise specified.

Customers are responsible for reviewing product descriptions and suitability prior to purchase.

 

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SECTION 3 – SHIPPING & DELIVERY

 

All orders are fulfilled using trusted third-party courier and postal services. Eatraw Organic Delivery does not perform deliveries directly.

Shipping is available Australia-wide.

We aim to dispatch orders on the same business day where possible for orders placed before 12:00pm (AEST/AEDT) on business days.

Orders placed after 12:00pm, on weekends, or on public holidays will be processed and dispatched on the next business day.

Estimated delivery timeframes are:

• Standard Shipping: Approximately 3–5 business days

• Express Shipping: Approximately 1–2 business days

Delivery timeframes are estimates only and may vary depending on:

• Courier operations

• Delivery location

• Weather conditions or external disruptions

• Peak shipping periods

Once an order has been dispatched and handed to the courier, responsibility for delivery transfers to the carrier.

Eatraw Organic Delivery is not responsible for delays, missed deliveries, lost parcels, or service interruptions caused by third-party couriers.

Customers must ensure shipping details provided at checkout are accurate and complete.

 

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SECTION 4 – SHIPPING RATES

 

Eatraw Organic Delivery offers flat-rate shipping Australia-wide.

Current shipping rates are:

• Standard Shipping – $9.95

• Express Shipping – $14.95

Shipping rates are displayed at checkout before payment is completed.

We reserve the right to amend shipping rates at any time without prior notice.

Shipping charges are non-refundable once an order has been dispatched, except where required by Australian Consumer Law.

 

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SECTION 5 – ORDER PROCESSING

 

Orders are processed during standard business hours.

We aim to dispatch all orders received before 12:00pm (AEST/AEDT) on the same business day.

Orders received after 12:00pm, on weekends, or on public holidays will be processed on the next business day.

Processing times may vary during promotional periods, public holidays, peak seasons, or unforeseen operational circumstances.

Once an order has been packed, processed, or dispatched, changes or cancellations may not be possible.

 

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SECTION 6 – PRICING & AVAILABILITY

 

Product pricing may change without notice due to:

 

• Supplier pricing adjustments

• Market fluctuations

• Operational costs

 

While we aim to maintain accurate stock availability, we reserve the right to:

 

• Cancel unavailable items and issue a refund

• Adjust orders where necessary due to stock discrepancies

 

 

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SECTION 7 – CERTIFIED ORGANIC & PRODUCT CLAIMS

 

Products labeled “Certified Organic” are verified by accredited certification bodies where applicable.

Products described as “Made with Organic Ingredients” may contain organic components but may not be fully certified organic.

All product information is based on supplier or manufacturer data. Eatraw Organic Delivery is not liable for inaccuracies resulting from supplier changes or third-party information.

Customers are encouraged to contact us for clarification if required.

 

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SECTION 8 – REFUNDS & RETURNS

 

If an item arrives damaged or incorrect, customers must contact us within 48 hours of delivery with:

 

• Order number

• Description of the issue

• Photographic evidence

 

Claims are assessed on a case-by-case basis. Where appropriate, we may offer:

 

• Replacement product

• Store credit

• Partial or full refund

 

We do not accept returns for change of mind.

 

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SECTION 9 – LIMITATION OF LIABILITY

 

Eatraw Organic Delivery is not liable for:

 

• Delivery delays caused by courier services

• Loss or damage occurring after dispatch

• Incorrect delivery information provided by customers

• Allergic reactions or sensitivities to purchased products

 

Customers are responsible for reviewing ingredients and suitability prior to purchase.

 

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SECTION 10 – AMENDMENTS

 

We reserve the right to update or amend these Terms at any time.

Changes take effect immediately upon publication on our website.

Continued use of our Services constitutes acceptance of updated Terms.

 

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SECTION 11 – CONTACT INFORMATION

 

Questions regarding these Terms of Service may be directed to:

info@eatraworganicdelivery.com.au