Shipping policy

Shipping Overview

 

Eatraw Organic Delivery operates as a courier-based service, shipping a curated range of non-perishable products Australia-wide.

All orders are fulfilled and delivered via trusted third-party courier and postal partners. Eatraw Organic Delivery does not perform deliveries directly.

Shipping Rates

 

We offer simple flat-rate shipping across Australia:

• Standard Shipping — $9.95
• Express Shipping — $14.95

Available shipping options will be displayed at checkout prior to payment.

Delivery Timeframes

 

Estimated delivery timeframes are:

• Standard Shipping: Approximately 3–5 business days
• Express Shipping: Approximately 1–2 business days

Delivery times may vary depending on:

• Courier network operations
• Delivery location
• Weather conditions or external disruptions
• Peak shipping periods

All delivery estimates are provided as a guide only and are not guaranteed transit times.

Order Processing & Same-Day Dispatch

 

We aim to dispatch orders on the same business day where possible.

Orders placed Monday to Friday will typically be packed and dispatched the same day, provided they are received before our daily processing cut-off time of 12pm.

Orders placed:

• On weekends; or
• On public holidays

will be processed and dispatched on the next business day.

Courier Delivery

 

All orders are shipped via third-party couriers or postal services selected based on your delivery region and service requirements.

Once your order has been dispatched, responsibility for delivery transfers to the courier provider.

Eatraw Organic Delivery is not responsible for delivery delays caused by courier operations, weather events, incorrect delivery information, or circumstances outside our reasonable control.

Customers are responsible for ensuring all shipping details entered at checkout are accurate and complete.

Tracking

 

Where available, tracking information will be provided once your order has been dispatched so you can monitor delivery progress directly with the courier.

Delivery Issues

 

If your parcel arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and provide:

• Your order number
• A description of the issue
• Photographic evidence where applicable

We will work with you and the courier provider to resolve the matter as quickly as possible.

Contact

 

For shipping enquiries, please contact:

info@eatraworganicdelivery.com.au